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What to do in an emergency

In case of emergency

Don’t panic folks, this guide has got you covered. 

If you smell gas



If you suspect a carbon monoxide leak

Open doors and windows
Go outside
Call the Gas Emergency Service on 0800 111 999

If there’s a power cut



If you’ve topped up but your supply hasn’t come back on

You may need to top up again to ensure you have enough credit to get going again. If you have and you’re still not connected then call us on 0330 102 7517.


If you’ve lost your payment key or card

Call us on 0330 102 7517 and we’ll arrange a new one. It’ll be a £5 charge, to cover our costs.


If there’s an emergency with your meter

Call us on 0800 358 3523.