Smart meters information

How do I take a reading on my smart meter?

You no longer need to send us meter readings once you’ve got a smart meter, but if you want to take readings to keep an eye on your energy use, here’s how.

Can I switch energy suppliers if I’ve got a smart meter?

If you’ve got a smart meter, you have the right to move to a new energy supplier if you want. However, there may be some practical problems in switching.

What happens if I’m vulnerable or have special requirements?

If you’re due to have a smart meter installed and you have special requirements, we’ll give you an opportunity to tell us in advance.

How do I top up my smart meter?

On the bus with your phone, at home on the sofa – or at the shops (if you fancy a walk). Up to you, really, with no-hassle-no-nonsense Smart PAYG+.

What data do you take from my smart meter, and why?

With a smart meter, we can collect details of the energy supply to your home and your energy use, and monitor your meter to make sure it’s working properly.

How can I manage my energy with my smart meter and IHD?

Your In-Home Display (IHD) has plenty of tricks up its sleeve to help manage your energy use.

What happens if an engineer needs to visit my home

We take your safety very seriously and we want you to feel confident when an engineer visits your home to read your meter, check on a fault you’ve raised, or replace an old meter.

Smart meters

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