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Why am I paying more than I expected for my energy?
See our list of the most common reasons.
What is emergency credit?
It’s a bit of credit to keep the lights and heating on when you can’t top up or get to a PayPoint. After all, no-one wants to run out of credit mid-shower!
Why can't I do gas top-ups at Payzones or Post Offices now?
If you’ve lost your gas top-up card, you won’t have to wait ages for a new one now – but we’ve had to change where you can use it.
Am I using the right electricity key and gas card?
Just look for the Boost logo.
Help!? There’s a problem with my meter key or card
Got an issue with your electricity key or your gas card? Here’s how to handle it like a pro.
What happens if my prepayment meter runs out of credit?
You’ll go off supply – but good news – it’s easy to get it up and running again.
Get back on supply with a traditional meter
If one of your meters goes off supply for any reason, it’s important to act fast to get it going again.
What do the screens on my traditional prepayment meter mean?
Believe it or not – your traditional prepayment meter/s can show you all kinds of useful stuff.
I’ve got an error code on my meter – what does it mean?
Don’t panic – it probably means there’s something wrong – but let us know right away and we’ll get it sorted.
I’m having trouble getting started with Boost PAYG – can you help?
Oh no, that’s no good. Let’s take a closer look to see what could be causing this headache.