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Why am I paying more than I expected for my energy?
See our list of the most common reasons.
What is emergency credit?
It’s a bit of credit to keep the lights and heating on when you can’t top up or get to a PayPoint. After all, no-one wants to run out of credit mid-shower!
Why can't I do gas top-ups at Payzones or Post Offices now?
If you’ve lost your gas top-up card, you won’t have to wait ages for a new one now – but we’ve had to change where you can use it.
Am I using the right electricity key and gas card?
Just look for the Boost logo.
What do I need to know about energy in winter?
When the colder months come around and the nights get darker sooner, there are some things you need to know. Here’s how to stay on top of your energy in winter.
What should I do in an energy emergency this winter?
Everything you need to know about getting extra help paying for winter bills and more.
Gone off supply? Here’s how to get your energy up and running
Here’s how to get your energy up and running depending on your tariff and meter type
Can I top up my electricity online?
You’ll need a smart meter – here’s how to get one if you have a traditional meter instead.
Traditional PAYG or Smart PAYG+ – what’s the difference?
The clue is in the name – one is ‘smarter’ than the other. Smart PAYG+ gives you the freedom to top up anywhere with the Boost Power app
How will my IHD stop me running out of credit?
It’s not magic. But it’s not far off. Your In-Home Display (IHD) has a bunch of functions that monitor credit. You can even set alerts to stop that cold shower becoming a reality.
Explore OVO Answers
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